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Tracy has recently joined Chrysalis Mindset to support and deliver future growth plans
Responsible for executing the business and strategy plans alongside the company’s growth initiatives
Tracy comes from a corporate background with over 25 years’ experience working within the Financial Services sector. Having worked in some of the top FTSE 100 blue chip companies and more recently the largest building society in Wales .
An accomplished , analytical, and extremely hard -working customer contact professional with a successful background in the delivery of results and a first -class service. Multi-talented Senior Manager well versed in Financial Services , Customer Contact , Customer Service , Complaints Management , Relationship management and highly effective at development , executing and directing key improvements that enable business enhancements and growth.
Responsible for executing the business and strategy plans alongside the company’s growth initiatives
Tracy comes from a corporate background with over 25 years’ experience working within the Financial Services sector. Having worked in some of the top FTSE 100 blue chip companies and more recently the largest building society in Wales .
An accomplished , analytical, and extremely hard -working customer contact professional with a successful background in the delivery of results and a first -class service. Multi-talented Senior Manager well versed in Financial Services , Customer Contact , Customer Service , Complaints Management , Relationship management and highly effective at development , executing and directing key improvements that enable business enhancements and growth.
Qualified:
- Leadership and Business Management MBA 2003
- ILM level 5 & 6 Leadership & Management
- 2018 Welsh Contact Centre Awards – Winner of the Small Contact Centre of the year
- 2018 Welsh Contact Centre Awards – Highly Commended Senior Manager of the year award
- 2019 Welsh Contact Centre Awards – finalist of the Senior Manager of the year award