Dealing with Difficult People

SKU: Dealing with Difficult People
£150.00
£150.00
Unavailable
per item

Holding solution focused conversations



ONE DAY COURSE



Do you ever find yourself in a difficult situation with another member of staff? Struggle to work alongside certain people? Do we allow these relationships to have an impact on us? 

If so, this 1 day programme will be perfect for you. Not only will you understand peoples behaviours but you will also go away with the tools to support you.



Who should attend: 

  • Staff that find themselves in difficult situations and would like to  handle conflict in a productive manor
  • Staff that hold performance management meetings
  • Staff who lead groups of people 



What we cover:

  • Processes & Protections. What are they?
  • Essential skills in relationship building. Developing rapport.
  • Understanding relationships in work. Identifying who we relate to,  self awareness, understanding others – What is conflict? Why does conflict occur? Symptoms and root causes
  • Dealing with conflict - A framework for resolving conflict – Diffusion and protections - Giving you the tools and confidence  to manage difficult people